Patient support
Questions about an application, a balance or a repayment date.
If you think you will miss an instalment, contact us before the due date.
Contact
Talk to us
Whether you are a patient with a question about repayment or a hospital considering a partnership, here is where to reach us.
Hospital partnerships
For facilities that want to offer TibaPay to their patients.
Tell us your facility name, location and roughly how many patients you see.
Privacy and data requests
Access, correction or erasure of your personal data.
You can also request deletion directly in the app.
General enquiries
Anything else, including press and company questions.
Kampala, Uganda.
Before you write
Some questions are answered faster online
How the product works
The full journey, from hospital bill to final instalment.
Eligibility and documents
What you need before applying, and how applications are assessed.
Your account and data
What we collect, how long we keep it and how to request erasure.
Manage everything in the app
Applications, balances, repayments and data requests are all handled in the TibaPay app.